1. Privacy Policy
General Principles
Swiss Best Medicine takes the protection of your personal data very seriously. We process your data confidentially, for specific purposes, and in accordance with applicable data protection regulations (in particular the Swiss Data Protection Act (FADP/DSG) and, where applicable, the EU General Data Protection Regulation (GDPR)).
This Privacy Policy explains what data we collect, how we use it, and what rights you have.
Data Collection and Purpose of Processing
We process personal data that you provide when visiting our website, contacting us, using digital services, or receiving medical treatment. This includes contact details, technical usage data, medical information, and administrative data.
The processing of this data serves communication, appointment scheduling, medical care, improvement of our services, and ensuring the secure operation of our systems.
Data Sharing
Personal data is only shared if required for medical or administrative purposes, if there is a legal obligation, or if you have explicitly consented.
External partners such as IT service providers or laboratories are contractually bound to confidentiality and data protection. Data is transferred abroad only if an adequate level of data protection is ensured.
2. Website Usage
Server Log Files
When you visit our website, technical information such as IP address, browser type, time of access, and visited pages is automatically recorded. This data is used to ensure stable and secure operation and to optimize our website. No personal evaluation is carried out.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide functionality, improve usability, and enable statistical analysis. You may disable cookies in your browser settings at any time; however, some functions may be limited.
If analytics or tracking tools are used, this is done exclusively for optimization purposes and—where required—based on your consent.
3. Contact Forms & Communication
Contact Requests
When you contact us via forms, email, or other digital channels, we store the information you provide to process your request and for possible follow-up questions. This data is used exclusively for communication purposes.
Electronic Communication
Modern communication methods may involve security risks. Upon request, we offer secure alternatives. Medical data is transmitted only in encrypted form or via protected systems.
4. Medical Data
Treatment-Related Information
During medical care, we process health data, diagnostic findings, imaging data, medical histories, and other confidential information. This is done exclusively for diagnosis, treatment, follow-up care, and to fulfill legal documentation requirements.
Disclosure to Third Parties
Medical data is only disclosed if necessary for treatment (e.g. to specialists, hospitals, laboratories, insurers) or if required by law. In all other cases, your explicit consent is required.
5. Data Security
Technical and Organizational Measures
Swiss Best Medicine protects your data using modern technical security measures, encryption methods, and organizational safeguards. Access is restricted to authorized personnel who are bound by professional confidentiality.
Retention Period
Data is stored only as long as necessary for its intended purpose or as required by legal retention obligations. Medical records are subject to specific statutory retention periods.
6. Rights of Data Subjects
Access, Rectification, Deletion
You have the right to request information about your stored data, as well as correction or deletion, provided no legal obligations prevent this. You may also request restriction of processing or receive your data in a structured format.
Withdrawal of Consent
Where processing is based on consent, you may withdraw it at any time with effect for the future. Such withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
7. Changes to This Privacy Policy
Swiss Best Medicine reserves the right to update this Privacy Policy as necessary to comply with legal requirements or changes in our services. The current version is always available on our website.
8. Contact
Data Protection Contact
Swiss Best Medicine
Luzernerstrasse 15a
5630 Muri
Switzerland
If you have any questions or concerns regarding data protection, please feel free to contact us. We are happy to assist you.
Last updated: November 2025
